mailsweep is sold as a subscription, operated by INFINITY COURSEMATE PRIVATE LIMITED. This policy describes when a payment can be refunded and how to ask for one.
The 30-day window
If the subscription you purchased is not what you were expecting, you can request, within 30 days of your purchase, that mailsweep apply a refund to your account. We reserve the right to apply your refund as a refund credit or as a refund to your original payment method, at our discretion, depending on the capabilities of our payment service providers, the platform you purchased through, and other factors.
No refund is due to you if you request it after the 30-day time limit has passed. However, if the service you previously purchased is disabled for legal or policy reasons, you are entitled to a refund beyond this 30-day limit. INFINITY COURSEMATE PRIVATE LIMITED also reserves the right to refund customers beyond the 30-day limit in cases of suspected or confirmed account fraud.
Refund credits
If we decide to issue refund credits to your account, they will be automatically applied towards your next payment for mailsweep. Refund credits may expire if not used within the specified period and have no cash value, in each case unless otherwise required by applicable law.
Abuse of this policy
At our discretion, if we believe you are abusing our refund policy — for example if you have processed a substantial volume of mail through the subscription you are asking us to refund, or if you have previously refunded a subscription — we reserve the right to deny your refund, to restrict you from future refunds, to suspend your account, and to restrict all future use of the service. If we suspend your account or withdraw your access because you have breached our Terms of Use, you will not be eligible for a refund.
Cancelling
You can cancel at any time from Settings → Account & Subscription. Cancelling stops future payments; it does not by itself trigger a refund of a payment already made, which is governed by the 30-day window above. Your subscription continues until the end of the period you have paid for.
Deleting your account is separate and immediate, and is described in the Privacy Policy.
How to request a refund
Email admin@mailsweep.app from the address on your account, telling us which payment you would like refunded and why. Where a refund is returned to your original payment method, how quickly it appears depends on your bank or card issuer rather than on us.